While working in the children's psychiatric ward of a large hospital, Torey was introduced to seven-year-old Cassandra, a child who had been kidnapped by her father and was found dirty, starving and picking through rubbish bins to survive. She refused to speak, so Torey could only imagine what she had been through. Drake, by contrast, was a charismatic four-year-old who managed to participate fully in his pre-school class without uttering a single word. Last, there was Gerda, eighty-two, who had suffered a massive stroke and was unwilling to engage in conversation with anyone. Although Torey had never worked with adults, she agreed to help when all other efforts had failed.